The intro and outro paragraphs support HTML, including text formatting and hyperlinks. We're working on a style guide, but for now, if you want to add hosted images, we recommend using a 560px-wide JPG, and hosting the image where it will never be deleted, moved, or renamed.
I use Cloudflare with my DNS entries. Will domain whitelabeling mess things up?
No, the records are specific to SendGrid and your newsletter.
However, if you manage your DNS entries in Cloudflare, please disable Cloudflare and HSTS for these CNAME records.
Do I have to set user state filters?
No, we automatically set these for you. Here are the built-in settings:
User state: Valid
Banned state: Not banned
Discouragement state: Not discouraged
Staff state: Staff member or Not staff member
Ok, I'm all set up. What happens next?
Contact email@example.com to activate your Newsletter service so you can send your first newsletter.
Note: Threadloom warms up new editions to protect domain and IP reputation. For your first issue, we email up to 50 contacts, followed by up to 500 contacts in your second issue, and 5,000 contacts in your third issue before sending to your target number of recipients in your fourth issue.
Your first issue will send out according to the schedule you established during setup. The default schedule is:
Mon. 12p PT: Curators get an email notification with a link to the scoring portal. They'll see at most 50 nominated articles. They can rank as few or as many as they want, which determines your top 10 articles.
Tue. 12p PT: Scoring closes. Curators get an email before close, at close, and after with a preview link. After scoring closes, you can reorder your top 10, and modify the subject, preheader, and intro.
Tue. 3p PT: We lock down the newsletter and create your campaigns.
Wed. 730a PT: Emails go out.
Does Threadloom select any private content for an issue?
No, it only includes content that is publicly visible.
How do I insert a post that I don't see in the top posts Threadloom generates?
When you select the option to view all posts, or review the top 10 posts, you can manually insert a post by typing in the post number.
Is the thread preview the OP, the latest post, or something else?
For each thread, we nominate either the OP or an early post in the thread (that was authored within the prior week). This is to provide context to readers. However, if there's another high-ranking post within that thread, we'll nominate that, too, and you can choose which include in the newsletter. By default, we use the earlier post.
How am I billed?
We charge $10/mo. per 10K contacts for weekly email newsletters, and $50/mo. per 10K contacts for unlimited newsletters. We bill you based on the number of contacts that you send a newsletter to.
Behind the scenes?
How do you send my emails?
We provision a SendGrid subuser account for you under our master account, and associate it with our range of private IP addresses. This improves speed and deliverability.
We validate your email addresses before each issue via Kickbox.io. This reduces bounces and protects your sender reputation. There is no extra charge to you for this.
We update recipient lists before each issue. This includes checking for master opt-outs ("do not receive site mailings")), newly registered members, and user state changes.