When you load the Threadloom Options page in AdminCP, we check to see if your server can connect to TCS servers, and if you are using the correct account name and access key. If everything is in order, you will see "Connection : OK." If Threadloom fails to connect within 5 seconds, we display an error message. If you need assistance troubleshooting, please email the error message to firstname.lastname@example.org.
Note that "Connection : OK" only confirms your site’s ability to connect to Threadloom's servers and that your credentials are correct; it does not mean that your site is fully indexed and ready to enable. Please wait to enable Threadloom until you receive an email confirmation that your index is complete.